How it works

From customer email to finished reply.

Here's exactly what happens when one of your customers sends an email — and where your team stays in charge.

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Step 01
Reads
An email lands in your inbox. Ai Nicke reads the whole thing — the question, the tone and any details like order numbers.
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Step 02
Identifies
It decides what the case is about, for example a delivery question, a return, a complaint or a warranty question.
✍️
Step 03
Writes
It writes a reply using only your company's information — your return policy, delivery terms and FAQ — in a friendly, professional tone.
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Step 04
Handles
Everyday cases are solved straight away, so the customer gets a correct answer in seconds instead of hours.
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Step 05
Hands over
If the case is complicated, sensitive or not covered by your information, Ai Nicke forwards it to one of your employees instead of guessing.

Two ways to send

You choose how much I do on my own.

Ai Nicke writes the reply, someone on your team reads it and presses OK. Nothing reaches the customer without a human seeing it first.

EmailDraftApprovedSent

Ai Nicke answers the everyday questions directly — and still hands every complicated case to a person on your team.

EmailSentorTo your team

You stay in control

That's why Ai Nicke is built around three promises.

Want to see every reply first? Turn on approval mode and nothing is sent until someone on your team says OK.

Ai Nicke never invents prices, delivery times or warranty terms. It only uses the information your company gives it.

Difficult, sensitive or unusual questions are passed straight to a person on your team.

Write a customer email and watch me answer it — live.